Terms of service

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to all contracts concluded between you and us as the provider (Markus Zander) via the website www.rideartime.com . Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby rejected.

(2) A consumer within the meaning of these provisions is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity. An entrepreneur is any natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods.

(2) By placing the respective product on our website, we submit a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the product description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the “shopping cart”. By clicking the corresponding button in the navigation bar, you can access the “shopping cart” and make changes there at any time.

After clicking the “Checkout” or “Proceed to Order” button (or similar wording) and entering your personal data as well as payment and shipping details, the order data will be displayed to you as an order overview.

If you use an instant payment system as a payment method (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay), you will either be directed to the order overview page in our online shop or to the website of the respective instant payment provider.

If you are redirected to the instant payment provider, you will make the corresponding selection or enter your data there. Finally, you will be shown the order data as an order overview on the website of the instant payment provider or after being redirected back to our online shop.

Before submitting the order, you have the opportunity to review and change the details in the order overview (also via the “back” function of your internet browser) or to cancel the order.

By submitting the order via the corresponding button (“order with obligation to pay”, “buy”, “buy now”, “place order with costs”, “pay”, “pay now” or similar wording), you legally declare acceptance of the offer, whereby the contract is concluded.

(4) Requests for quotations are non-binding. We will submit a binding offer in text form (e.g. by email), which you may accept within 5 days (unless a different period is specified in the respective offer).

(5) Order processing and transmission of all information required in connection with the conclusion of the contract is carried out by email, partly automated. You must therefore ensure that the email address provided to us is correct, that receipt of emails is technically ensured and in particular not prevented by spam filters.

§ 2a Shipping Costs in the Event of Partial Withdrawal

If we offer free shipping from a certain order value and this order value is undercut as a result of a (partial) withdrawal, we reserve the right to subsequently charge the regular shipping costs.

The decisive factor for calculating the shipping costs is the remaining value of the goods after withdrawal.

The shipping costs will be offset against the amount to be refunded or invoiced separately if the refund amount is insufficient.

§ 3 Individually Customised Goods

(1) You must provide the suitable information, texts or files required for individual customisation of the goods via the online ordering system or by email immediately after conclusion of the contract. Any specifications regarding file formats must be observed.

(2) You undertake not to transmit any data whose content infringes third-party rights (in particular copyright, name rights or trademark rights) or violates applicable laws. You expressly indemnify us against all claims asserted by third parties in this connection. This also includes the costs of any necessary legal representation.

(3) We do not check the transmitted data for content accuracy and therefore assume no liability for errors.

§ 4 Special Agreements on Offered Payment Methods
(1) Payment via SOFORT / Sofortüberweisung

If the payment method Sofort / Sofortüberweisung is selected, payment processing is carried out via the payment service provider Sofort GmbH (Theresienhöhe 12, 80339 Munich, Germany; “SOFORT”). Sofort GmbH is a company of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden).

Prerequisite for using the SOFORT payment method is that you have an online banking account enabled for this purpose. During the payment process, you must authenticate yourself accordingly and confirm the payment instruction to SOFORT. Your bank account will be debited immediately after the order is placed.

Further information about SOFORT can be found at https://www.klarna.com/sofort/

(2) Payment via “PayPal” / “PayPal Checkout”

If you select a payment method offered via “PayPal” / “PayPal Checkout”, payment processing is carried out via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22–24 Boulevard Royal, L-2449 Luxembourg; “PayPal”).

The individual payment methods offered via PayPal are displayed under a corresponding button on our website and during the online ordering process. PayPal may use additional payment services for payment processing; if special payment conditions apply, you will be informed separately.

Further information about PayPal can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full

§ 5 Right of Retention, Retention of Title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

(3) If you are an entrepreneur, the following shall apply in addition:

a) We retain ownership of the goods until all claims arising from the ongoing business relationship have been fully settled. Pledging or transfer by way of security prior to transfer of ownership is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale in the amount of the invoice value; we accept the assignment. You remain authorised to collect the claims. If you fail to meet your payment obligations properly, we reserve the right to collect the claims ourselves.

c) In the event of combination or mixing of the goods subject to retention of title, we shall acquire co-ownership of the new item in proportion to the invoice value of the retained goods to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that their realisable value exceeds the secured claim by more than 10%. The selection of the securities to be released is at our discretion.

§ 6 Warranty

(1) The statutory warranty rights apply.

(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier as soon as possible. Failure to do so has no effect on your statutory warranty rights.

(3) If a characteristic of the goods deviates from the objective requirements, such deviation shall only be deemed agreed if you were informed thereof prior to submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

(4) If you are an entrepreneur, the following deviating provisions apply:

a) Only our own specifications and the manufacturer’s product description shall be deemed agreed as the quality of the goods, but not other advertising, public promotions or statements by the manufacturer.

b) In the event of defects, we shall provide warranty at our discretion by repair or replacement. If the defect remedy fails, you may choose to reduce the price or withdraw from the contract. The remedy shall be deemed to have failed after the second unsuccessful attempt unless otherwise indicated by the nature of the goods, the defect or other circumstances. In the event of repair, we are not required to bear increased costs resulting from the transfer of the goods to a location other than the place of performance, unless the transfer corresponds to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The shortening of the period does not apply:

to damages attributable to us resulting from injury to life, body or health and to other damages caused intentionally or by gross negligence;

if we fraudulently concealed the defect or assumed a guarantee for the quality of the item;

for items that have been used for a building in accordance with their customary use and caused its defectiveness;

for statutory recourse claims that you have against us in connection with warranty rights.

§ 7 Choice of Law

(1) German law shall apply. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state of their habitual residence (principle of favourability).

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

II. Customer Information

1. Identity of the Seller

TILT Europe
Owner: Markus Zander
Kostheimer Str. 25
65462 Ginsheim-Gustavsburg
Germany
Phone: +49-157-35292974
Email: hello@rideaertime.com

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

2. Information on the Conclusion of the Contract

The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions “Conclusion of the Contract” in our General Terms and Conditions (Part I).

3. Contract Language, Storage of Contract Text

3.1. The contract language is English.

3.2. The complete contract text is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed or electronically saved using the browser’s print function. After receipt of the order, the order data, the legally required information for distance selling contracts and the General Terms and Conditions will be sent to you again by email.

3.3. For quotation requests outside the online shopping cart system, all contract data will be transmitted to you in text form as part of a binding offer (e.g. by email), which you may print or save electronically.

4. Essential Characteristics of the Goods or Services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and Payment Terms

5.1. The prices stated in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2. Shipping costs are not included in the purchase price. They can be accessed via a corresponding button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless free shipping has been promised.

5.3. If delivery is made to countries outside the European Union, additional costs may arise which are not attributable to us, such as customs duties, taxes or money transfer fees, which are to be borne by you.

5.4. Costs incurred for money transfers (bank transfer or exchange rate fees charged by financial institutions) shall be borne by you in cases where delivery is made to an EU Member State but payment is initiated outside the European Union.

5.5. The payment methods available to you are shown under a corresponding button on our website or in the respective offer.

5.6. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

6. Delivery Conditions

6.1. The delivery conditions, delivery date and any existing delivery restrictions can be found under a corresponding button on our website or in the respective offer.

6.2. If you are a consumer, it is legally regulated that the risk of accidental loss or accidental deterioration of the sold item during shipment only passes to you upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you independently commission a transport company or another person designated to carry out the shipment.

If you are an entrepreneur, delivery and shipment are at your risk.

6.3 Acceptance Default / Non-Collection

If a shipment is not delivered for reasons attributable to the customer and is returned to us (in particular due to non-collection from a parcel shop, refusal of acceptance or incorrect delivery address), the customer shall bear the resulting costs.

These include in particular the costs of return shipment and the costs of reshipping the goods.

Reshipment will only take place after the customer has covered the additional shipping costs incurred.

7. Statutory Warranty Rights

Statutory warranty rights are governed by the provision “Warranty” in our General Terms and Conditions (Part I).